FAQs

FAQ - Frequently Asked Questions.

1. Q: What products does your online store offer?
    A: We offer a wide range of products including pet supplies and pet toys for people. Our selection is curated to provide the best for you and your furry companions.

2. Q: Are your pet products safe?
    A: Yes, our products are designed to be safe and suitable for various types of pets. Always refer to product descriptions for specific details.

3. Q: How do I choose the right toy for my pet?
    A: Choosing the right toy depends on your pet's size, age, and preferences. We provide detailed product descriptions and recommendations to help you make an informed decision.

4. Q: What payment methods do you accept?
    A: We accept the following payment methods (Visa, Mastercard, American Express, Discover, Diners Club, Bancontact, iDEAL, Shop Pay, Apple Pay, Google Pay, Meta Pay and Paypal).

5. Q: How can I track my order?
    A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's status on our website.

6. Q: What is your return policy?
    A: We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of receipt. Please review our Returns and Refunds page for more details.

7. Q: Is international shipping available?
    A: Sorry, we don't ship internationally.

8. Q: How can I contact your customer support?
      A: You can reach our friendly customer support team through the "Contact Us" page on our website, our phone number (704) 284-9845, or the chat box in the bottom right corner of the site. We are here to assist you with any questions, concerns, or inquiries you may have.